Category: Blog

Facebook’s less cluttered friend list feeds are no more

Facebook’s focus on improving the news feed has a new fatality — the Friend List Feed. Facebook began shutting down the…

How to Integrate Microsoft Dynamics with Your Phone Through CTI?

With more than 40,000 companies and 4.4 million users utilizing Microsoft Dynamics CRM, it’s a suite that is both beneficial and…

Time alerts put the brakes on your Facebook and Instagram consumption

Facebook and Instagram will soon let you know just how long you spend on the network — on Wednesday, August…

Reap Max Benefits When Switching to Salesforce Through These 5 Tips for Smooth Implementation

Salesforce claims to be the world’s favorite CRM–and for good reason. It’s estimated that over 150,000 businesses use Salesforce.com for their CRM…

A safer Twitter may be around the corner thanks to API guidelines, restrictions

Twitter is continuing to crack down on abuse on its platform, and to that end, has taken a closer look…

How to Log Calls in Salesforce

WHY IS IT IMPORTANT TO LOG CALLS IN SALESFORCE? Call records in the CRM are a keystone to long-term sales…

Who Owns CX?

Customer experience is the new frontier –– while this concept has been shopped around for a few years, it really…

Ready to party? Pinterest expands group boards with new activity feed, threads

Pinterest is making planning group projects simpler. On Wednesday, July 11, Pinterest launched several new tools for group boards, designed to streamline…

5 CX Myths That Can Destroy Brand Reputation

In the last several years, the rise of customer experience as the main focus of most digital marketing campaigns has resulted in…

Instagram’s question stickers bring comment-like interaction to Stories

Instagram Stories launched with all the visuals of the Instagram feed but with little interaction — but that is quickly…

How Context Drives Great Customer Experience

Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX studyreleased last May reports…

Have a question? Ask it on Instagram with open-ended questions in a Story

Polling public opinion is getting easier than ever on Instagram. The photo-sharing app is constantly introducing new features and its latest…

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