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Instagram’s question stickers bring comment-like interaction to Stories

Instagram Stories launched with all the visuals of the Instagram feed but with little interaction — but that is quickly…

How Context Drives Great Customer Experience

Organizations know how crucial the level of customer experience is in the pursuit of business goals. Gartner’s CX studyreleased last May reports…

Have a question? Ask it on Instagram with open-ended questions in a Story

Polling public opinion is getting easier than ever on Instagram. The photo-sharing app is constantly introducing new features and its latest…

Digital Trends and Technologies Transforming CX in Banking and Finance

The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of…

Instagram ‘music stickers’ could help to spice up your Stories

If you’ve ever wanted to spice up your Instagram Stories with a soundtrack, you’re in luck. After code inside the…

Salesforce CTI Integration: 5 Benefits for Sales Teams

Today’s business landscape is very competitive. At the forefront of that competition are sales organizations–day in and out fighting to…

Instagram’s IGTV is a new Stories-like home for vertical long-form videos

Instagram is celebrating a billion users by giving video platforms a twist with a new app designed for vertical, mobile-first…

Facebook updates its policies regarding weapon accessories and minors

Facebook has once again updated its advertising policies. This time the social media giant is cracking down on content related…

How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success

Millions of users rely on Microsoft Dynamics CRM as the central hub for all their customer data. Client-facing teams use it to…

Twitter’s Happening Now, Explore are about to get more personal

Twitter is digging the tweets you care about most out of the timeline and making them easier to find. On…

Facebook takes on YouTube, Twitch, and Mixer with a game broadcast channel

Facebook is now experimenting with a new gaming video “destination” that combines all the live and pre-recorded gaming videos posted…

Why Salesforce Lead Object Is Essential for Success in Sales and Marketing

A successful marketing strategy is, by default, useless unless potential clients bite the bait you’ve used to lure them in….

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